T&Cs

Terms and Conditions

Your Personal Data and Privacy

• We are officially registered with the Information Commissioner’s Office (ICO) and accredited with an official ICO certificate.
• We collect only the very minimum of personal data to deliver a service to you (i.e. maintain our contract with you).
• We process the personal information we collect (minimal) lawfully, using it specifically for the original purpose for which it was collected, and in accordance with the General Data Protection Regulation (GDPR).
• We collect personal data you supply to us through our enquiry form when making a booking.
• We never pass on personal data to third parties (other than our Tour Guides whom require information to provide the service you purchase).
• Your personal data is never used for purposes other than to provide you with a tour.
• We will not send marketing material to existing, nor former, customers unless they specifically opt-in to that service.
• If you require additional information in relation to our handling of personal data please contact us.
• You are entitled to enquire about the processing of your personal data and we encourage you to contact us with questions on this if you have them.

Comfort and Timeliness
There is a lot to see at the Royal Courts of Justice so please arrive for your tour in good time so that you will be making the most of your visit. You are advised to wear comfortable shoes as the tour is a walking tour that includes a few stair cases. Alternative arrangements can be made for visitors with disabilities or those with pushchairs, if assistance is requested in writing, in advance.

Safety & Security (including new measures due to c-19)
Upon arrival, you and your belongings will be subject to airport-style security checks. This is a very quick process and your assistance will enable us to move you through the reception area within a minute or two. Please remove all metal objects from your pockets before going through the security arch. You may carry handbags and use pacemakers, hearing aids and other electrical or electronic equipment needed for health reasons. Please approach one of our guards if you have any concerns or require assistance.

Tour visitors are no longer required to wear face masks during tours but can do so if they wish. Those attending our tour do so at their own risk and by attending accept the ongoing risks surrounding covid-19.

Tour tickets & conditions of sale
Tickets are issued in the form of a confirmation email. Cancellation notifications have to be made with us no later than 9 days in advance of your tour. In the cases when a full refund is provided, this will not include any fees or charges incurred by us when taking the original payment. Refunds requested less than nine days in advance of your tour will not be accepted.

Please bring Photo I.D and a copy of the email booking confirmation for bookings made online when you arrive for your tour, as you may be asked to produce these.

We require at least 12 people to deliver a group tour. However, the tour dates and time we publish online already meet those minimum requirements so will go ahead irrespective of your group numbers. If we have challenges delivering a tour customers will be notified at least 24 hours in advance of the tour, and your money will be refunded. We reserve the right to cancel a tour due to insufficient numbers (i.e. if some of the group pulls out, or if our guide is unwell for example). Our tours start promptly, if you are late for your tour you will be expected to locate your group in the building. Our guide may not always be able to answer a phone.

The Royal Courts of Justice (including us as service providers) reserves the right to refuse admission. If your tour has to be interrupted or abandoned money will only be refunded if less than half of the tour has taken place. Tickets are not transferable.

The building is not owned or maintained by us but by His Majesty’s Courts and Tribunal’s Service (HMCTS). They consider the building to be DDA Compliant but we tend to have considerable challenges meeting the needs of customers with mobility challenges and would only just class this building as DDA compliant.  We require significant prior notice when bookings are made for wheelchair users and/or those with mobility issues and we may unfortunately be unable to accommodate a request due to access challenges on the tour route and/or health and safety concerns. We reserve the right to cancel a booking when salient information about guests requiring support has not been previously disclosed or discussed and when subsequent attendance on our tour could give rise to health and safety risks and/or compromise the flow or quality of the tour for others.  All guests attending our tour do so at their own risk.

If you have a problem when booking your tour place on a tour please contact us at toursupport@theroyalcourtsofjustice.com . Do not write to the Royal Courts of Justice as we use a service provider that exists independently (White Sky Tours LTD).

Refreshments
Eating and drinking are not permitted inside the building during the tour.

Photography
Photographs, Filming and mobile phone photography is not permitted inside the RCJ as this could compromise the security of the judiciary or the privacy of those appearing at the Court. This policy is the courts, and not ours.

Cloakroom
The Royal Courts of Justice does not provide Cloakroom facilities.

Copyright statement
This website and its contents are owned and operated by White Sky Tours Ltd (Co No. 10685261). All elements of the website and all rights therein, including but not limited to the content and general design, are protected by copyright. Some content displayed may also be subject to third-party rights. By accessing this website and downloading or otherwise viewing any images or other content from this website, you will be deemed to have agreed to the following: Any commercial use of the images on this website is subject to written permission and the applicable licence Terms and Conditions displayed on this site. In particular, but without limitation, no images may be reproduced, communicated to the public, distributed, re-used or extracted from this website for commercial use (including without limitation any storage, reproduction, linking or indexing for the purposes of any search engines) without the prior written consent from us.

Behaviour
You will be responsible for the conduct of yourself and all members of your party and you will indemnify us against any liability for damage caused by you or any members of your party. We reserve the right to terminate a tour in the event of behaviour deemed to be unreasonable by staff.

Complaints
Should you have a complaint during your tour, please contact your tour leader and our staff will do their best to rectify your problem. If we cannot resolve your complaint at the time, you should make a written record of your complaint and email us at toursupport@theroyalcourtsofjustice.com

Accident, loss and delay
We accept no liability for accident, loss, damage, delay or inconvenience, however caused. We do not own or manage the Royal Courts of Justice and have no liability for accidents on the premises by visitors, proprietors or operators thereof. Blue Badge Tour Guides are fully insured as required by law. By booking the RCJ tour advertised on this site you agree to the above terms, which are set out within booking confirmation emails.

Our Twitter Feed
Our twitter account is primarily a customer facing account to disseminate information about RCJ Tours. We will not frequently engage in two way dialogue via twitter, but are happy to engage via email.

Need to write?  (Do not contact the RCJ, contact White Sky Tours)
Write: White Sky Tours Ltd: Office 161, 43 Bedford Street, London, WC2E 9HA.
Email: toursupport@theroyalcourtsofjustice.com